Privacy Policy

Introduction

Injury Care Team ("we," "our," or "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and healthcare case management services.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and other contact information you provide when you reach out to us or complete our forms.
• Medical Information: Details about your emergency department visit, medical records, treatment information, and healthcare provider information relevant to your case.
• Case Information: Accident or injury details, insurance information, third-party liability information, and legal documentation.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.

How We Use Your Information

We use the information we collect to:

• Provide and manage our healthcare case management services
• Coordinate your care between medical providers, insurance companies, and legal representatives
• Communicate with you about your case, including updates and next steps
• Process and manage third-party liability claims
• Respond to your inquiries and provide customer support
• Comply with legal and regulatory obligations
• Improve our website and services

Our Service Features

Our case management services include:

• 24/7 Case Management: Round-the-clock support available via phone and online contact forms.
• Dedicated Case Manager: A single point of contact assigned to your case for personalized care.
• Care Coordination: We coordinate with hospitals, clinics, insurance, and legal teams on your behalf.
• Liability Assistance: We help identify and process third-party liability coverage.
• Patient Advocacy: We advocate for your interests throughout the healthcare and claims process.

HIPAA Compliance

As a healthcare services provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). We implement appropriate administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of your protected health information (PHI). Your medical information is only disclosed as permitted or required by law, or with your written authorization.

Information Sharing

We may share your information with:

• Healthcare providers involved in your treatment
• Insurance companies for claims processing
• Legal representatives (with your consent)
• Service providers who help us operate our business
• Government authorities when required by law

We do not sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your information, including encryption, secure access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access your personal information and medical records
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications
• Receive a copy of your information in a portable format

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.